Wasn't sure where to ask this, but I think this sub might be fitting.
I live with my grandmother, and she pays the electricity bill every month. She asked me to read the meter today because she's confused about how the company has been billing her. For almost the past year, the bills she has been sent all say that the reading on the meter is 9027. They have not changed the number at all, so the bill essentially says we have not used any energy, and she has been being charged maybe $12 every month, which is extremely low. During the summer, the bill is usually over $100. I went outside and read the meter, and it reads 2630. The bill says it would have been read 4 days ago.
On the last bill, they attached a note that said:
"You may have noticed that your Account has not been billed for at least two months. The problem that caused the delay has now been resolved. The enclosed invoices should bring your account up to date. We apologize for the delay and any inconvenience this may have caused you. We understand that receiving more than one utility bill at a time could present a financial hardship If the amount due on your account is more than you can pay by the due date on the invoice, we will be happy to make arrangements with you to pay the balance over time."
However, on the bill that it is attached to the reading for the meter is still the same, so it shows that we again used 0 kilowatt-hours.
She is going to call the company tomorrow to fins out what is going on, but I'm concerned that they have (obviously) been making some mistake and are going to put her with a $1000+ bill for all of the time since whenever they last actually read the meter.
Has anyone else had an experience like this or know what might be done? I have no idea what they have been doing this whole time. Maybe reading an empty house's meter? I'm mostly concerned because I know my grandmother can't afford to pay a large sum like that, and I'll have to do my best to help if I can.
Thanks in advance.
Submitted June 05, 2020 at 08:43PM by FuchsiaFlute https://ift.tt/3ePMqde
