This year our mortgage went up substantially, almost 20% up. They stated it was due to a rise in taxes and our insurance premiums so we just paid it... but this is our second year in our first home and it's been much harder this year to manage. We had a few late months and it's affected our credit on top of being charged late fees... Come to find out this was all because of a clerical error and our mortgage company accidentally calculated our insurance premiums twice and have been charging us double each month. Now we're waiting for a supervisor to call us back to settle it. We're pissed, this has hurt us all year and is honestly the second clerical error they've made that has majorly messed with our finances. How bad of a mistake was this? How should we expect to be compensated and is this something that happens a lot?
Submitted December 05, 2019 at 08:16PM by imanzo12 https://ift.tt/2YlAnNS
