Posting this on behalf of my friends sister. She recently had her purse stolen, which contained her check book and debit card. Since then, the thief has used her bank information to set up auto draft payments for bill payments and, according to the bank, there are hundreds of thousands of dollars in pending charges on her account.
She filed a police report immediately after her purse was stolen, and has tried to get the bank to freeze her account, but they are saying they can't shut down the account while there are pending ACH charges.
She was able to move most of her money to her savings before these charges started coming in, but for the last week she has been unable to use her credit account.
Correct me if I'm wrong, but I feel like the bank should be doing more to shut this fraud down. Not to mention, if the thief is using her account to pay bills, shouldn't the police be able to contact those companies and get an address?
I'm just hoping to get some advice on the proper way to escalate this and hopefully get this resolved as soon as possible.
Thanks.
Submitted December 06, 2019 at 06:10PM by lshiyou https://ift.tt/2YnUPh2
