I went into my local Bank of America branch today to close my account. The manager asked why I was closing my account, and I told him the reasons - horrible customer service, expensive fees, badly developed app - the usual complaints everyone has about Bank of America. I wasn't expecting any sympathy or anything, but to my surprise, the manager actually started arguing with me.
He told me about how BoA doesn't do anything differently compared to other banks. He said that the customer service was fine and that the fact that BoA has the most customers in the country was proof of that. He then told me that the app was the highest rated banking app on the app store. Alright then. He must have a lot of pride about his job, whatever.
Then he told me that BoA doesn't care if someone like me closes an account. Ok, wtf?
Needless to say, I'm never giving BoA another penny in my life. I am planning to open an account with a credit union, but I'm also considering opening an account with another major bank so that: 1. I can spite BoA, and 2. I can take advantage of some of the perks of a major bank without the BS that BoA brings.
Are there any major banks out there that won't treat me like this? Do they even exist?
Submitted November 29, 2019 at 06:48PM by coupdevent https://ift.tt/34yUhXT
