tl;dr Rented a car from Avis for a long weekend, a week later was charged 5x the agreed amount for a 10 day rental, Avis support won't help and the CC dispute didn't take. How can I get Avis to acknowledge their mistake?
tl;sr Back in August I rented a car from Avis out of MCO, signed the form for $121, and when I was done I dropped off at the same location before noon. Full tank, no damage, right on time and left the keys on the dash - even confirmed with the desk that nothing else was needed. Bada bing bada boom.
The following week I get a bill for $634! The bill claims I dropped it off 6 days later, missing fuel, tons of charges etc.
So I emailed support, called support (they tell me to email again)....call again....long story short all emails I send are ignored, all calls are a loop of uninterested reps who always eventually tell me to email proof and the bill. I dispute with the bank and in the meantime pay the $121 I agreed for the rental.
At this point, I think it's crazy Avis can instruct a customer that all they need to do is drop off the car in the lot, then fine the customer for not proving they did just that. But I agreed to email Avis what I have...essentially a plane ticket I departed on that day from MCO two hours after drop off, a charge from the gas station that day, a GPS tracking screenshot of my departing time, and the bill with the false charge. All emails; mercilessly ignored.
Credit company comes back a month later and says I still owe the remaining $513 because Avis provided the following proof: The bill. How could a bank possibly think a copy of the bill I'm fighting is proof that I owe the bill I'm fighting? Baffled, I send the CC company a stuffed envelope of the same items I sent to Avis. Another month later (leading to today), I can see they charged me the $513 again on my account, and I know I can expect the same 'proof' in the mail soon...
Am I wrong here? I feel that I did everything by their rules and am still being penalized for it. Avis can claim whatever they want without proof, and I just have to suck it up because I wasn't recording on a GoPro helmet the whole time. Even if I was I'm convinced they'd ignore me until I got too tired of arguing. Either way I have no idea how to fight a company that won't listen to me, and it's a lot of money for me to toss away because Avis' dishonesty in their billing - so I turn to you, Redditors or Reddit. Any advice?
Submitted October 24, 2019 at 09:20PM by -needsmoredog https://ift.tt/2MITD3C
