I ordered a pair of Beats headphones and a snack at my school's bookstore. After opening the packaging of the headphones, I found them to be defective.
My school's refund policy states that I am only able to make returns and exchanges for up to 14 days given that they are unopened and undamaged.
I figured I'd take the headphones to the apple store to file a warranty claim but they told me that the warranty on the headphones was activated and expired a year ago so they can't fix the headphones. They told me that this probably means that my school store sold me used headphones.
I go to the school store and tell them I want to return the item because they don't work and are defective. The cashier sends me to the manager who consistently denied that they would sell me a product that doesn't work and tells me to take it up with apple. I kept telling her that I already went to them and they sent me back to the school store. She then tells me to write down my name and number and they'll call their supplier and see what's up. In the meantime, they told me to hold on to the headphones and my receipt.
They never called me back so I filed a claim with Citi. I just received the results today. They reversed my conditional credit.
One main flaw with the merchant's report was that it was very blurry (like the ink was running out). But the ink was fine for the circles they made on the invoice and explanation of what they're circling. However, the content inside the circles were very blurry.
Another thing they claimed was that this purchase occurred on their website and that because I still have the product, by filing this chargeback, I'm committing theft and that citi should reject this chargeback.
I'm not sure what i should do at this point. I'm just a college student trying to get his money back. Citi included an option to reject the initial outcome and to include a detailed letter regarding my experience.
UPDATE!!!: I spoke to a manager at Apple who was able to override the original warranty and let me ship it in for repair for free
Submitted April 01, 2019 at 09:43PM by jl0461 https://ift.tt/2IbgC5s
