I rented a dress way back in August and not long after, was surprised to find charges to my credit card for late fees and replacing a lost dress. So far, they've already charged me $700, and plan on charging me about $800 more. I tried calling the rental company and received terrible customer service, saying that they have to charge me since they never received the dress. I've also tried emailing them, with screenshots from their own emails saying they've received the dress, but I was asked to call the same customer service number I've already tried. I've also been going back and forth with Chase, disputing their (many) charges several times already. Each time, I get the same result, saying that the charges are valid. I've sent Chase my receipt from UPS, but to be honest, I don't even know if the representatives in charge of the case are getting my photos. I'm getting really frustrated, since I've been dealing with this since August now, and below are the options I'm seeing:
- Repeat the cycle with Chase over and over again until it works
- Just eat the $700 they've already charged, but cancel my Chase credit card so they can't charge me $800 more.
I'm leaning on just doing option #2 but I don't know if the rental company can then just charge me some other way. I do not plan on using their services ever again, so I'm not even sure how they'd go about that.
Any thoughts/suggestions would be highly appreciated.
EDIT: My math was wrong, it was $550 charged so far and $800 to go.
Submitted January 01, 2019 at 09:29PM by mcpepper09 http://bit.ly/2F1tfPW
