Last year, I got a new AT&T fiber connection and the rep on the online chat said that I would get a lifetime price on my connection. I told them, it wasn't listed anywhere on the website or on my receipt so how would I prove it to you guys later? They replied, request a chat transcript after we're done and use that as proof of coverage for this offer. And so I did.
Fast forward to 12 mo's later and predictably, my monthly charge went up, so I called them. After being kicked around on the phone, waiting for 50+ mins on hold, I got on the chat again and gave them the Id number for the chat transcript from last year. Ten minutes later, boom, got my lifetime pricing back, and this time again, they said, if this happens next year, provide the transcript for this chat and it should be resolved quickly.
So, keep a paper trail, y'all!
Submitted September 21, 2018 at 10:42PM by cellcultured https://ift.tt/2Dke83V
