Just so you know how reliable this broker is:
1) They fail to execute a stop loss. That's quite worrisome
2) After I claim it. They try to bargain instead of reimbursing the full loss
It happened during a day with continuous issues, the platform being down and unable to place orders. Tech stocks were falling hard due to the Cambridge Analytica scandal.
I finally was able to login and place the stop loss. Later I logged in and realised the stop loss wasn't executed and the price was way lower than the stop loss now. I placed a second much lower stop loss with the hope the price would go up and started to raise the stop when the bounce finally happened. At that point the SL was executed finally.
They have acknowledged their mistake and they offer me to reimburse the difference between the price of the failed stop loss and the price the of the stock in the moment I WAS ABLE TO PLACE A SECOND STOP LOSS. Their point is that I should have closed the position immediately with a market order instead of betting for a possible bounce.
I think it's not fair and they should reimburse the whole difference (Price of failed stop loss - price I actually closed my position) They reply I have to either accept their proposal, or make a formal reclamation via another department (not CS)
My fear now is they could reject my claim after I lose time following the formal procedure...
Submitted May 27, 2018 at 06:55AM by ardillaphotoshop https://ift.tt/2IO6mlj
