McDonald’s Corp. has been updating with new technology, delivery, a revamped menu and curbside pickup. But the chain’s “Experience of the Future” effort could backfire. Employees are handling more tasks, in many cases, they say, without pay raises or adequate staffing. So Dickerson, 23, handed over his spatula for the last time.
Sure, lots of fast-food employees hop from job to job. But with unemployment so low, turnover is becoming a problem. Workers are walking rather than dealing with new technologies and menu options. The result: customers will wait longer. Already, drive-through times at McDonald’s slowed to 239 seconds last year -- more than 30 seconds slower than in 2016, according to QSR magazine. It’s also pokier than Burger King, Wendy’s and Taco Bell.
McDonald’s and its franchisees haven’t seen an increase in crew turnover over the last year, nor is there a correlation between the new initiatives and turnover, spokeswoman Terri Hickey said in an emailed statement
Last year, McDonald’s said it employed 235,000 people, including corporate and restaurant workers. Each of those people generated $97,000 in revenue, compared to about $65,000 the year before. While this could be a sign of increased efficiency, it can just as well be seen as stretching thin an inadequate number of employees.
TL;DR: Accusations of McDonalds being too aggressive with their high-tech makeover, which might be prompting workers to leave for other jobs during a low unemployment period. And that could slow down services. There's a chart showing the average drive through times for restaurants, including MCD.
Submitted March 14, 2018 at 02:16AM by COMPUTER1313 http://ift.tt/2FGv29Q
