I'm now required to fill out an ADDITIONAL form to have my Vanguard 403b transferred out to another institution.
I was recently told by Vanguard that it should be simple after they received the paperwork from me since it was still soon.
I called the Newport Group inquiring about the status. The rep said I need to complete Vanguard's form now (very confusing btw). This was never an issue after they've received the Letter of Acceptance from the new broker (which they have).
On top of that, they mail 403b check to the PERSON directly, rather than the new institution. Wth?
I asked to speak to a supervisor but the rep kept dodging my transfer and was clearly getting frustrated I didn't just "go with the flow."
On top of that, she refused to tell me the supervisor's name when I asked because I was going to request to speak to her directly the next time I called. Apparently, the supervisor was busy because she's in a "meeting."
I just requested she email me to further the discussion.
I'm glad my funds are leaving this new custodian. They don't understand what customer-first means.
Vanguard dropped the ball by doing this.
No more waived annual fee for having an account with Voyager status for anyone. $60 annual fee across the board.
Are reps allowed to keep a supervisor's name secret when asked,or must they tell you?
Submitted November 16, 2017 at 12:15PM by fat-stanley http://ift.tt/2jxQ9VB
