Hi all! I met with a small accident involving a zipcar (car sharing service) that I was driving. There was no other car involved, and all the passengers in my car were uninjured. The front bumper of the vehicle was damaged and the passenger side tyre on the front was punctured. This happened around two and half weeks back. Zipcar provides insurance to everyone, but there is a damage fee upto a 1000$ that is liable to be paid.
I reported the incident immediately to zipcar and they said the claims management company would get back to me in 24-72 business hours. Meanwhile they have terminated my zipcar account and said I am ineligible to use their services anymore. I called the claims company last Friday and they did not seem to have opened the case. The representative on call told me they would attach an 'adjustor' to the case and asked me to call back to find out.
1) Is it my responsibility to track the case? The initial mail said I would be contacted when the company comes to a decision.
2) I am worried that they later tell it is my responsibility and slap an interest on whatever amount I owe. Is this possible?
3) Also when I do get to know what I should pay, will I be given an option to pay in installments or at-least given a period within which I should pay back what I owe?
I am new to the US and unsure how the claims management work, thanks for all feedback.
Submitted November 10, 2017 at 12:03PM by sharperight145 http://ift.tt/2yp1Ikr
