- Navient chose to shortcut and deceive consumers to save on operating costs
- Fails to correctly apply or allocate borrower payments to their accounts
- Steers struggling borrowers toward paying more than they have to on loans
- Obscured information consumers needed to maintain their lower payments
- Deceived private student loan borrowers about requirements to release their co-signer from the loan
- Harmed the credit of disabled borrowers, including severely injured veterans
- Pioneer (subsidiary) misrepresented the effect of completing the federal loan rehabilitation program by falsely stating or implying that doing so would remove all adverse information about the defaulted loan from the borrower’s credit report.
- also misrepresented the collection fees that would be forgiven upon completion of the program
Submitted January 19, 2017 at 04:46AM by wanmoar http://ift.tt/2iMoR7Y
