I'm scrambling to deal with unexpected loss of income during the shutdown. I had $25k in an Ally CD as my emergency fund . . . I'd gambled last year that I wouldn't need the funds soon and locked them up in a 12-month CD, thinking that I could break it open and take the 60-day interest penalty if an emergency came up.
Enter the shutdown. Usually I'd be ok for awhile, but I'd just made a large purchase in November that needed some belt tightening and budgeting. I hadn't budgeted for a complete loss of income. It wasn't dire, but I needed to pull the first parachute cord and liquidate the CD.
I called Ally and got David from the Arizona call center on the phone and asked about the penalty and told him about my shutdown situation. He said "wait on hold a minute if you would" and he took the situation up to his supervisor who waived the penalty and also refunded a couple of overdraft fees I'd incurred in this mess.
I've read your stories about WF being cold as shit to people impacted by the shutdown. I'm super grateful to Ally for their help during a stressful time. David, if you read this, thanks a bunch! A really professional and kind operation.
--Edit-- to those who accuse me of being a corporate shill, whatever. This is an honest story about something that happened today and I have no financial connections to Ally Bank other than being their customer. The cynicism makes me sad.
Submitted January 08, 2019 at 07:51PM by adherentoftherepeted http://bit.ly/2SLe5RZ
